TYPE:ServiceMODEL:TiguanYEAR:2022
Average Score (122 reviews):4.7
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2025
They really helped me get the purchase done fast. They were l kind and easy to work with!
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:SalesMODEL:ID.4YEAR:2025
TYPE:ServiceMODEL:JettaYEAR:2019
Diagnostic tests done in a timely manner fixed problem quickly notified me as car was ready
TYPE:ServiceMODEL:JettaYEAR:2021
Overall, it was pretty good and the fact that it gets a 3 is because of how long my vehicle was at the service center. We had an appointment for the work to be done on a Friday. Work was not complete until the following Wednesday. This was due to staff shortages from what we were told. They did give a loaner when the car was not ready at the end of Friday.
TYPE:ServiceMODEL:AtlasYEAR:2021
Not sure how trying to sell someone five lug but covers for $27 (that is before the silly labor charge to put these on plus tax) is doing anything other than making people have less trust in dealership service than they already do.
TYPE:ServiceMODEL:AtlasYEAR:2024
I scheduled my service with the VW app. I arrived for my scheduled time, they completed my service and 2 additional items within an hour or so. It was quick and easy, and everyone was very friendly and helpful.
TYPE:ServiceMODEL:TiguanYEAR:2022
They were unprepared when I arrived to drop off my vehicle. When I picked up my vehicle, after it was fixed, the check engine light was on. (It was not when I dropped it off). I returned immediately, and they had a technician run a diagnostic. He said he did not find any problem, and it was likely a sensor due to things that were unplugged while they were fixing the audio problem I brought it in for. He reset it and advised that if it came back on I should bring it back in to the dealership.
TYPE:ServiceMODEL:TiguanYEAR:2022
Terrible customer care and engagement. I will not come back. No feedback what was maintained, no details as in the past given. Have no idea if the car is in good or bad shape...First it took 4 attempts to schedule an appointment and at last the service was terrible