Average Score (113 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

113 Ratings

4.7 Average

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  • Ryan W.08-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Jill G.08-31-2025

    TYPE:SalesMODEL:TaosYEAR:2025

  • Daryle M.08-22-2025

    TYPE:ServiceMODEL:TiguanYEAR:2025

  • Kathy K.08-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Laura S.08-14-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    They really helped me get the purchase done fast. They were l kind and easy to work with!

  • Erica P.08-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

  • Craig S.08-13-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

  • Susan R.08-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Diagnostic tests done in a timely manner fixed problem quickly notified me as car was ready

  • Brian D.08-04-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Overall, it was pretty good and the fact that it gets a 3 is because of how long my vehicle was at the service center. We had an appointment for the work to be done on a Friday. Work was not complete until the following Wednesday. This was due to staff shortages from what we were told. They did give a loaner when the car was not ready at the end of Friday.

  • David S.08-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Not sure how trying to sell someone five lug but covers for $27 (that is before the silly labor charge to put these on plus tax) is doing anything other than making people have less trust in dealership service than they already do.