Average Score (122 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

122 Ratings

4.7 Average

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  • Carol Z.09-11-2024

    TYPE:ServiceMODEL:BeetleYEAR:2018

    I was told that the additional work on the car would take another half hour. I came in at 11 am for an oil change, told the car needed to have the brake fluid changed as well as the spark plugs. (To keep up the maintenance of the car.) Didn't leave until 1:40 pm due to a spark plug misfiring.

  • Emily C.09-05-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Kirsten W.09-05-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Stephen D.09-04-2024

    TYPE:SalesMODEL:AtlasYEAR:2024

  • Nicole C.09-03-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Technician and person who called are friendly totally understand my car and take good care of it.

  • Frank B.09-01-2024

    TYPE:ServiceMODEL:PassatYEAR:2021

  • Christine R.08-30-2024

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Robert G.08-28-2024

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Nathan H.08-27-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    5 star rating because customer service focused on my needs and got the job done right.

  • Richard N.08-27-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024